Offshore medical admin · Australia & New Zealand
Teleadmin is a dedicated medical administration and secretarial team in Malaysia, working inside your systems during your clinic hours. We answer the phones, manage the diary, process referrals and type the letters, so your on-site staff can look after the patients in front of them.
Services
Choose the tasks you want covered. We follow your protocols, scripts and templates, and we work in your practice management software, not ours.
Already using Best Practice, MedicalDirector, Genie, Gentu, Clinic to Cloud, Zedmed or Medtech? We work in the system you have.
Tell us what you needCalls answered in your practice’s name by people who know your doctors, your locations and your booking rules.
Full lists, fewer gaps and no surprises on the day.
Every referral, result and letter registered, filed and in front of the right person.
Dictation in, formatted letters out, ready for your review and signature.
The follow-up work that keeps revenue moving.
An extra pair of hands for the doctor and the practice manager.
How it works
A 30-minute conversation about your practice, where the pressure is and the hours you need covered.
We scope the tasks, agree service levels and match you with team members suited to your specialty.
You set up secure access with individual logins. We learn your protocols, scripts and templates, and write them down.
We start with a supervised handover period, then meet regularly to review quality and adjust cover as you grow.
Why Teleadmin
Good admin staff are hard to find and harder to keep. An offshore team gives you depth and continuity, provided it understands how a clinic actually runs.
We are not a general call centre. Our team is trained in medical terminology, clinic workflows and the way Australian and New Zealand practices run.
Teleadmin is led by Australian doctors who manage their own multi-site specialist practice. We built the support team we needed ourselves.
Malaysia shares a time zone with Perth, sits two to three hours behind Sydney and Melbourne and four to five behind Auckland, so your clinic day is covered in real time.
You work with named team members, not a rotating pool. They learn your doctors’ preferences, and trained backup covers leave and sick days.
Less than the cost of hiring locally, with no recruitment, leave cover or desk space to manage. You pay for the cover you need and nothing else.
Start with a few hours a day, then add cover for new doctors, new sites, staff leave or seasonal peaks without another hiring round.
Privacy & security
You stay in control of your data. Our processes are designed around the Australian Privacy Principles, the New Zealand Health Information Privacy Code and Malaysia’s Personal Data Protection Act.
Work happens inside your software through secure remote access. Patient records are not downloaded or stored on our side.
Every team member has their own login with multi-factor authentication, so actions are attributable and access can be removed instantly.
Every team member signs a confidentiality agreement and completes privacy training before touching live data.
Our team works from our own office on company-managed computers. No personal devices and no patient data at home.
A written services agreement with data-protection terms supports your obligations under APP 8 in Australia and IPP 12 in New Zealand.
A documented incident process means you hear from us immediately, with the facts you need to act.
Yes. Privacy law in both countries allows health information to be handled offshore, provided the practice takes reasonable steps to make sure it is protected to the same standard. In practice that means a written agreement, access controls and trained staff. We provide those safeguards, and we recommend mentioning offshore support in your practice privacy policy. This is general information, not legal advice.
Whichever system you already use, including Best Practice, MedicalDirector, Genie, Gentu, Clinic to Cloud, Zedmed and Medtech. If you use something else, we learn it during onboarding.
Calls are routed to our team through your existing cloud phone system or a softphone extension. Patients dial your usual clinic number and we answer in your practice’s name.
Your clinic hours. Most practices choose Monday to Friday across their opening hours, and extended hours or Saturday sessions can be arranged.
Yes. You are assigned named team members, with trained backup for leave and sick days, so knowledge of your practice is never held by one person.
Pricing is based on the hours and tasks you need covered. Tell us about your practice and we will send a tailored quote.
It depends on your systems and how quickly access can be set up. After the discovery call we give you a realistic onboarding timeline.
Contact
Tell us a little about your clinic and what you would like off your plate. We aim to reply within one business day.